FAQ

FAQ – Frequently Asked Questions

1. Are discounts available on site applicable at the physical store and wise-versa?

No. Offers presented on the website or in-store are independant of each other and cannot be clubbed. 

2. What if I have special requirements or instructions?

Kindly email us at hanhaiarts@gmail.com along with your order number and we will take care of the rest. Don’t worry your needs are are first concern.

3. What if an item I ordered is not in stock?

We usually give ample notice to the customer if that’s the case. Either you can wait until we source the stock or we can refund the money to you and inform you once it is back in stock. 

4. What about returns/refunds? 

We generally discourage returns becuase we want to give the freshest possible material to every customer. We will not accept return of goods bought on Special sale or discount or larger items like Easels.

However, we are quite accomodating in case of colour exchange or other return requests, email us and we will process your returns on a case to case basis. 

5. What if I received a damaged products?

We adhere to the best possible packing methods. But in case your package is obviously tampered with or there has been severe transit damage reach out to us immediately and we will address the same.